Thursday, June 3, 2010

Beginner's Craft Course: How Do Your Buyers Find You?

Thanks to a great tip from one of my readers, (Thanks again Creative Sprinkle!) I was able to find great advice for finding out how my customers are finding my shop. Its a simple survey that you set up through Paypal, that automatically comes up during the checkout process. What a relief!

I was really leery about sending an email to my buyers asking them how they found me. The last thing I want to do is bother them. I want my buyers to come back; I don't want them to feel like they're going to be hounded with questions every time they purchase something. Customers should leave your shop feeling excited, not annoyed. An annoyed customer will not come back, I don't care how great your stuff is.

This paypal survey is very easy to set up, and is not intrusive like a personal message. Check out the Etsy Business Tips blog for a step by step on how to set up your survey.

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